Thank you for your comments, I'm sorry that it took us 6 hours to reply to your email, we do have 24/7 customer support with an average 4 hour response time, for emergencies you can also reach our support team at (315) 401-4173
Regarding Facebook, we do have many people from Asia liking and interacting with our content organically but this is not something that we can control, and simply because people are from Asia that doesn't make them "fake". We do promote every single post we do on Facebook though with Facebook ads and target your niche in US & EU. Our team has already sent you screenshots of your ads yesterday via email.
Regarding Instagram, organic stories perform 800% better than actual posts because we can add a link and send traffic directly to your project whereas with a plain post you simply get awareness. With that said, after we've received your email with your concern we've also posted your product on our Instagram account within 1 hour.
Lastly, about your promotion being a "waste", I'm not sure why you feel this way, we recently started the promotion and we already send you 700+ clicks to your campaign + 1 pledge and we do have 10+ days to go.
dpecora wrote:So I finally got a response from Gadget Flow. They posted our product to their Facebook page a couple of days ago, but I never got a notification. I'm pretty sure that they're buying likes since the majority of the likes on the post are from people in Indonesia and the Philippines. Also, they posted to Instagram, but it was an Instagram story (which is temporary and seen by far fewer people) rather than a regular post – totally misleading. Such a waste.
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