At our university, we struggled with email attachments going missing or ending up in the wrong inbox. We switched to an online fax system that works across departments and with partner institutions. It keeps a full delivery history, which is essential in academic settings. Professors and administrators liked it because they could send from their email without extra steps. The system encrypts everything, so privacy is never a concern. It solved a lot of headaches. I found really useful case studies about universities adopting online fax on
digital-built-britain.com. That site showed exactly how other schools handle document security, which helped us decide to implement it ourselves.